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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Can I backorder items and when will my backorder arrive?
  You are allowed to order product that is not currently in stock at any time. Since we do not charge you until the item ships the backorder will stay active until:

1. You cancel it
2. We have determined we will not be able to restock the item. In which case we will notify you of the cancellation of you order.

Since backordered items are those which our suppliers are unable to predict when they will have more in stock, if you have an issue leaving an open order in our system for a indeterminate length of time we recommend using our wishlist function instead. This will allow us to contact you when the product is restocked but give you the reassurance that you not get charged for a product may not want or need anymore.